of enterprises have already integrated AI into at least one core business function
of financial institutions use AI to detect and prevent fraud across digital channels
see higher satisfaction and operational efficiency.
Build stronger relationships with your customers. Through AI solutions you can anticipate needs, personalize interactions, and resolve issues before they arise, creating loyal advocates through experiences your competitors can’t match.
Transform slow, inconsistent decision-making with GenAI-powered assistants that deliver faster, explainable, and data-informed decisions across complex workflow
Use AI to deliver hyper-personalized products, services, and content that drive higher engagement, loyalty, and conversion.
Detect and respond to fraud, anomalies, and risk with adaptive AI models that surface behavioral and transactional risks earlier. Intelligent pattern recognition protects your business from emerging threats across all operations
Enable faster, more accurate responses with AI assistants that retrieve, interpret, and summarize enterprise knowledge and regulations.
Capabilities
01- Intelligent Decisioning and Process Automation
02- Predictive Analytics and Forecasting
03- AI-Driven Fraud and Anomaly Detection
04- Personalized Recommendation Systems
05- Generative AI and Knowledge Augmentation
Enterprise Knowledge Hub & AI Workers
Deploy GenAI agents that instantly retrieve and explain banking policies, SOPs, and compliance requirements. Enable employees to access critical information in seconds, boosting productivity and reducing dependency on subject matter experts.
AI-Powered Workflow Automation
Transform manual, repetitive banking workflows with intelligent AI that handles document processing, case routing, and decision validation
Fraud & Anomaly Detection
Protect your bank from financial losses by catching suspicious transactions and emerging fraud patterns in real time using AI that learns from both known threats and unusual behavior
Customer Value Prediction & Retention Optimization
Spot early warning signs of churn and automatically trigger personalized retention campaigns, targeted offers, and cross-sell opportunities that keep customers engaged and maximize their lifetime value with your bank
Enterprise Knowledge Hub & AI Workers
Equip your insurance teams with instant AI access to policy terms, coverage details, and claims procedures to enable faster customer responses, reduce policy disputes, and ensure accurate information delivery across all departments.
Document Automation & Intelligence
Automatically extract, classify, and validate information from claims forms, policies, and supporting documents using AI-powered OCR and NLP
AI-Powered Workflow Automation
Streamline insurance processes like claims validation, policy renewals, and partner onboarding with intelligent automation.
Fraud & Anomaly Detection
Identify suspicious claims and detect emerging fraud patterns using AI that analyzes both structured data and behavioral signals
AI-Powered Customer Service Agents
Deploy intelligent agents that handle policy inquiries, guide customers through claims processes, and provide 24/7 support.
Enterprise Knowledge Hub & AI Workers
Enable faster, more accurate responses to citizen inquiries and internal requests while ensuring consistent application of complex government rules and procedures.
AI-Powered Workflow Automation
Streamline government processes like licensing, permitting, and case resolution with AI that validates applications, routes requests, and automates policy-based decisions
AI-Powered Customer Service Agents – Government
Deploy AI assistants that provide 24/7 citizen support, answer policy questions, and guide users through government services.
Hyper Personalized Recommendations
Boost retention and revenue by recommending the right products at the right time, from personalized telecom plans to content discovery in apps
AI-Powered Customer Service Agents – Government
Reduce call resolution times, improve customer satisfaction, and support your human agents with AI that understands telecom-specific scenarios and solutions.
What Our Customers Say
Thankfully with Sumerge’s ECM solution we now rely on our electronic documents and moved our physical collateral documents to a safe fireproof warehouse, as we no longer need the documents onsite anymore
Tamer Emam,
Head of IT, EMRCSumerge helped us to seamlessly implement a daily vouchers solution where the team provided an exceptional effort to solve any migration issues and finish the implementation with zero data loss or security issues.
Shaarawy Mohamed,
IT Infrastructure services Manager, FABIt was through a lot of hard work, dedication and technical innovation that we were able to launch more than 160 services to our pensioners.
Tarek Alburaykan,
Integration Services Unit Manager at GOSIWith Sumerge we seamlessly implemented automation for our loan appraisal process along with enterprise content management which empowered us to help more citizens find affordable housing more quickly
Mai Abdel-Hamid,
CEO, Mortgage Finance FundWe used Sumerge’s consultancy and experience to implement our Self-Service Portal as they are the best team in the region to implement and use IBM Technology
Ahmed Abd Elhady,
IT Division Manager, TE-DataSumerge is one of the best companies I have dealt with. The team is very professional, respectful, punctual and committed to delivering the contracted project on time.
