The Ministry of Human Resources and Social Development accelerated its digital transformation by delivering over 12 government eServices through the Tawakkalna app. Built with a mobile-first, component-driven frontend, the new solution enabled rapid integration into the super app ecosystem and helped the ministry meet tight deadlines while scaling services efficiently.
of online customers are less likely to return after a bad user experience
of organizations prioritize digital customer experience in their growth strategies.
Every $1 invested in digital customer experience returns $100 in value.
Align innovation with business objectives through a customer focused product strategy.
Design intuitive digital platforms with seamless navigation and personalized interactions. Create impactful touchpoints that boost customer retention and drive long-term satisfaction.
Embed AI-driven recommendations and behavior-based content personalization to optimize decision-making, enhance user engagement, and increase customer retention.
Leverage modern architecture to eliminate manual processes, reduce delays, and improve service efficiency for a seamless customer experience.
Utilize Cloud-Native Application Development and DevOps to seamlessly introduce new features, and enhance scalability with greater speed and agility.
Capabilities
01- User Experience Design
02- Cloud-Native Application
03- Mobile Development
04- Machine Learning & AI
Customized Solutions for Your Industry's Challenges
Corporate & SME Digital Banking
A unified banking platform that streamlines trade and finance workflows, improves personalization, and boosts SME self-service adoption through role-based access and AI-driven engagement.
Retail Banking Channels
Cloud-native portals and mobile apps that deliver personalized experiences, reduce churn, and drive digital adoption with automated onboarding and 24/7 self-service.
Customer Portals
Digital self-service portals that simplify policy and claims management with features like document upload, chatbot support, and real-time tracking.
Partner & Agent Experience
B2B platforms that streamline agent workflows with role-based dashboards, performance nudges, and seamless quote and claim handling.
Citizen Self Service Portals
Unified G2C platforms offering multilingual, role-based access and smart nudges to simplify services, integrate ministries, and improve digital adoption for citizens.
CSR & Initiative Platforms
AI-powered platforms that boost participation in public initiatives through personalized feeds, scoring systems, and gamification, while enabling measurable impact tracking.
Self Service Portals
Modern service portals that reduce call center load and improve digital engagement by enabling billing, upgrades, and support, enhanced with AI for proactive user interaction.
Telecom Loyalty & Rewards Platforms
Data-driven loyalty platforms with real-time tracking, personalized recommendations, and partner ecosystem integration to increase engagement and program ROI.
What Our Customers Say
Thankfully with Sumerge’s ECM solution we now rely on our electronic documents and moved our physical collateral documents to a safe fireproof warehouse, as we no longer need the documents onsite anymore
Tamer Emam,
Head of IT, EMRCSumerge helped us to seamlessly implement a daily vouchers solution where the team provided an exceptional effort to solve any migration issues and finish the implementation with zero data loss or security issues.
Shaarawy Mohamed,
IT Infrastructure services Manager, FABIt was through a lot of hard work, dedication and technical innovation that we were able to launch more than 160 services to our pensioners.
Tarek Alburaykan,
Integration Services Unit Manager at GOSIWith Sumerge we seamlessly implemented automation for our loan appraisal process along with enterprise content management which empowered us to help more citizens find affordable housing more quickly
Mai Abdel-Hamid,
CEO, Mortgage Finance FundWe used Sumerge’s consultancy and experience to implement our Self-Service Portal as they are the best team in the region to implement and use IBM Technology
Ahmed Abd Elhady,
IT Division Manager, TE-DataSumerge is one of the best companies I have dealt with. The team is very professional, respectful, punctual and committed to delivering the contracted project on time.
