Alex Bank entrusted us with their end-to-end digital transformation spanning lending automation and infrastructure modernization. We digitized their entire loan journey for traditional and microfinance services, cutting approval times from months to hours. This system upgrade prevented operational collapse and ensured business continuity.
of organizations have seen a 20% reduction in operational costs through automation of routine tasks
of employees report a 30% increase in productivity after automating repetitive tasks.
of businesses that have automated their BPM processes have reduced errors by over 40%
Deploy faster with modular automation – launch pilots quickly, scale what works, and update without disruption
Combine business rules, ML models, and GenAI to handle approvals, onboarding, and SLA management automatically.
Automate document extraction, identity verification, and credit checks to get customers approved and active faster than ever.
Real-time dashboards and AI-powered alerts catch performance issues before they impact customers or compliance.
Embed policy controls and audit trails directly into automated processes, enabling real-time compliance tracking and simplified regulatory reviews.
Capabilities
01- Business Process Reengineering & Orchestration
02- Decision Automation
03- AI-Augmented Decisioning
04- Content & Document Automation
05- Robotic Process Automation (RPA)
06- Workflow Monitoring & SLA Management
Customized Solutions for your Industry’s Challenges
Customer Onboarding & Account Services
Reduce onboarding time by up to 60% while ensuring regulatory compliance and improving customer experience across retail, corporate, and SME segments
Corporate Lending & Trade Operation
Automate business loan approvals, credit facility management, and trade financing workflows. Reduce loan processing time from weeks to days, lower operational costs, and ensure consistent compliance
Payments Operations
Automate payment processing, recurring transfers, and fraud detection with integrated workflows and exception handling that enhance customer satisfaction through seamless payment experiences.
Citizen Service Case Management
Transform citizen service delivery with automated case routing, decision layers, and SLA tracking
Licensing & Permits Automation
Transform manual permit and licensing processes into fast, digital workflows. Automatically validate applications, route them to the right departments, and make consistent approval decisions
Service Provisioning & Lifecycle Management
Automate end-to-end service activation across mobile, internet, and business connectivity services with intelligent orchestration that accelerates service delivery, improve SLA compliance, reduce manual errors, and enhance customer experience throughout the service lifecycle.
Internal Services & Document Workflow
Streamline internal operations including HR requests, finance approvals, and administrative processes with automated routing and SLA monitoring
What Our Customers Say
Thankfully with Sumerge’s ECM solution we now rely on our electronic documents and moved our physical collateral documents to a safe fireproof warehouse, as we no longer need the documents onsite anymore
Tamer Emam,
Head of IT, EMRCSumerge helped us to seamlessly implement a daily vouchers solution where the team provided an exceptional effort to solve any migration issues and finish the implementation with zero data loss or security issues.
Shaarawy Mohamed,
IT Infrastructure services Manager, FABIt was through a lot of hard work, dedication and technical innovation that we were able to launch more than 160 services to our pensioners.
Tarek Alburaykan,
Integration Services Unit Manager at GOSIWith Sumerge we seamlessly implemented automation for our loan appraisal process along with enterprise content management which empowered us to help more citizens find affordable housing more quickly
Mai Abdel-Hamid,
CEO, Mortgage Finance FundWe used Sumerge’s consultancy and experience to implement our Self-Service Portal as they are the best team in the region to implement and use IBM Technology
Ahmed Abd Elhady,
IT Division Manager, TE-DataSumerge is one of the best companies I have dealt with. The team is very professional, respectful, punctual and committed to delivering the contracted project on time.
